Consulting Services
Product & Technology Strategy
- Product Strategy & Roadmapping: Define clear vision, outcomes, and sequencing for digital initiatives.
- Platform Modernization: Help companies assess legacy systems (e.g., order management, eCommerce, fulfillment, ERP integrations) and design modern platform strategies.
- Technology Selection & Vendor Evaluation: Guide RFPs and tool selection — especially for OMS, WMS, and omnichannel tech stacks.
- Product Operating Model Design: Establish agile frameworks, team structures, and rituals that fit business maturity.
Implementation Leadership
- Program Delivery Oversight: Lead or rescue complex tech implementations (ERP, DOM, OMS, POS, CRM, etc.) with focus on business alignment and ROI.
- Business Process Redesign: Translate system capabilities into improved operational processes (store ops, fulfillment, returns, customer service).
- Change Management: Drive adoption across business and tech stakeholders during transformation programs.
- Vendor / SI Coordination: Act as an independent advisor bridging between client teams and system integrators.
Product Management Advisory
- Product Coaching & Training: Help companies build or level up product teams — define roles, rituals, and frameworks.
- Fractional Product Leadership: Step in as interim Head of Product or Senior PM to drive initiatives.
- Portfolio & KPI Frameworks: Build metrics-based governance for prioritization and delivery accountability.
Execution Support
- Business Requirements & User Story Development: Turn business goals into clear, actionable stories for delivery teams. Keeps everyone aligned and execution focused.
- Customer Journey Mapping & UX Process Alignment: Map key user flows and connect them to internal processes. Helps teams prioritize what truly improves the customer experience.
- Cross-functional Delivery Planning (Tech + Ops + CX): Align technology, operations, and CX teams around one roadmap. Keeps programs on track and dependencies clear.
- Agile Delivery Enablement & Backlog Health Audits: Improve delivery speed and backlog quality. Strengthens team collaboration and execution discipline.
Differentiators
- Omnichannel Fulfillment Optimization: Using experience from Manhattan DOM and retail systems to help brands streamline inventory, ship-from-store, and returns.
- Retail Technology Integration: Helping digital and store systems talk — POS, OMS, CRM, and digital experience.
- Data-Driven Decisioning: Define reporting, KPIs, and governance models that actually inform product and tech decisions.